Refund Policy

At Your Jewelry Store, customer satisfaction is important to us. As we deal in jewelry products, all refund requests are handled carefully in line with product type, order condition, and return eligibility.

1. Eligibility for Refund

A refund may be considered only in the following situations:

• You received a damaged product
• You received the wrong item
• The product has a manufacturing defect
• The order was cancelled before dispatch

2. Non-Refundable Items

The following items are generally not eligible for refund:

• Used, worn, or damaged products after delivery
• Customized, engraved, or made-to-order jewelry
• Items returned without original packaging, invoice, or tags
• Products damaged due to improper handling by the customer

3. Refund Request Timeline

Any issue with your order must be reported within 48 hours to 7 days of delivery, depending on your business policy. Requests submitted after this period may not be accepted.

4. Verification Process

Once a refund request is submitted, our team may ask for clear photos, videos, packaging details, and invoice proof to verify the issue before approving the request.

5. Refund Approval

If your request is approved, the refund will be processed to the original payment method within 7 to 14 business days, depending on banking and payment gateway timelines.

6. Return Shipping Charges

If the return is due to our error, damaged item, or incorrect shipment, return shipping may be covered by us. In other eligible cases, the customer may be required to bear the return shipping cost.

7. Cancellation Policy

Orders can only be cancelled before dispatch. Once shipped, cancellation may not be possible and the order will be handled under the return/refund eligibility terms.

8. Contact for Refund Support

To request a refund, please contact our support team with your order number, issue description, and supporting images if applicable.